FAQ
Global Steel Furniture Service&Support
Empowering your business with high-end steel storage solutions and seamless factory-to-market support.
Why Choose Hummingbird Furniture?
Frequently Asked Questions(FAQ)
I.General&Manufacturing
Q:Is Hummingbird Furniture a manufacturer or a trading company?
A:We are a professional direct manufacturer specializing in high-end steel furniture. Our factory in Luoyang produces a wide range of steel filing cabinets, industrial lockers, garage storage systems, and household shoe cabinets.
Q:Can you handle custom designs(OEM/ODM)?
A:Yes.We specialize in tailor-made steel solutions. Our process includes:Technical Drawing→Prototype Confirmation→Mass Production. We can adjust steel thickness, internal structures and powder coating finishes based on your specific market requirements.
II.Logistics&Trade Terms
Q:What are your standard payment and shipping terms?
A:Payment:30%deposit via T/T, with the 70%balance paid against the Bill of Lading(BL)copy. L/C is also accepted for large-scale orders.
Shipping Port: Primary export via Qingdao Port, but we can coordinate with any major Chinese port as per your logistics strategy.
Lead Time:Typically 20-30 days for standard 40HQ container orders.
Q:Can I request a sample before placing a bulk order?
A:Absolutely. Samples for all models are available and typically ready for dispatch within 7-10 days.
III.Quality Control&Compliance
Q:Do you support third-party factory audits and product testing?
A:Yes. We maintain a transparent supply chain and fully support inspections from firms like SGS, V-Trust and HTQS. We can also assist in obtaining specific certifications(e.g.,EUDR compliance,ISO)and laboratory test reports for load-bearing and durability.
Q:What is your after-sales warranty policy?
A:We provide a one-year structural warranty. Within this period, under normal usage conditions, Hummingbird will provide technical support or replacement parts for any quality-related issues.
IV.Assembly&Installation
Q:How difficult is it to assemble your steel furniture?
A:All products are designed for efficiency. We provide detailed installation drawings and step-by-step video guides. For complex projects, our engineers offer remote real-time installation guidance to ensure your team can set up the units correctly.
V.Ordering Process
Q:What is the step-by-step process to purchase from Hummingbird?
A: Design&Concept(Share your ideas)
Drawing Confirmation(Finalize technical specs)
Quotation&PI(Price and Proforma Invoice)
Deposit&Production(30% down payment to start)
QC&Inspection(Quality check and third-party audit)
Balance&Shipping(Final payment and global logistics)
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